We are a very small press, and we would rather you ended up with a book you’re glad to own than win an argument about postage. If something has gone wrong with an order, email Pulptropolis Media and we will sort it out.
If your book arrives damaged
Tell us within 30 days of delivery and send a photo of the damage. We will send a replacement, or refund you in full, whichever you prefer.
You do not need to return a damaged book and we will not ask you to pay return shipping. Photograph it, tell us, and we’ll make it right.
If your book never arrives
If tracking shows delivered but the parcel isn’t there, check with your household, your neighbors, and your local post office first — parcels reappear more often than you’d think. After that, tell us and we’ll replace or refund it.
If tracking has simply stopped moving, give it 14 days from the last update for domestic orders, or 30 days for international, then tell us. Carriers do lose things, and when they do, that’s ours to fix rather than yours to absorb.
If you changed your mind
Return any unread, unmarked book within seven days of delivery for a refund of the purchase price.
- Email us first so we can expect it. Returns sent without notice are hard to match to an order.
- You must pay return shipping, and we recommend tracking — we can only refund what actually reaches us.
- The refund covers the price of the book. Original shipping is not refunded.
- A book that comes back read, creased, annotated, or water-damaged is a used book, and we may refund partially or decline.
Send returns to —
Pulptropolis Media
c/0 01 Comics Inc.
7041 Grand National Dr Suite 122
Orlando, FL 32819
Signed editions
Signed copies are covered by everything above. But please note that signatures vary — placement, ink flow, the way a spine settles — because a person signed it rather than a machine. That variation isn’t a defect and isn’t grounds for return as damaged.
If the signature is smeared, illegible, or absent, that is a defect. Tell us and we’ll replace it.
Ebooks and the free book
The ebook that comes with a newsletter subscription is free, so there is nothing to refund. If the file won’t download or won’t open on your device, email us and we’ll get you a working copy in a format that suits.
Paid digital editions, where offered, cannot be returned once delivered — we can’t take a file back. If one is faulty or you were charged twice, we will refund it.
Books bought somewhere else
We can only refund what we sold you. If you bought from Amazon or another retailer, their returns process applies and you need to go through them — we have no access to those orders and cannot refund them.
Kindle Unlimited titles are governed by Amazon’s terms. Borrowing and returning happens entirely on your Amazon account.
How to ask
Email Pulptropolis Medida with:
- your order number, or the email address you ordered with;
- which book;
- what went wrong, and a photo if it’s damage.
We answer our own mail, usually within a few working days.
How long refunds take
We process approved refunds within ten working days. It then takes your bank or PayPal a further few days to show it. Refunds go back to the original payment method — we can’t send one somewhere else.
Cancelling before dispatch
If your order hasn’t shipped yet, email us and we’ll cancel and refund it in full, shipping included. Once a parcel is with the carrier we can’t recall it, and it becomes a return.
Your statutory rights
Nothing in this policy limits any legal right you have as a consumer. If your local law gives you a longer cancellation window or stronger remedies than the above, that law applies and this policy does not override it.